Cerca hotel in Clermont County

“Room 417 smelled like stool. We alerted the front desk, and they walked back to our room with us and agreed it smelled like bowel. Left us to spray and said they were full and could not change our room. ”

“Good position and hospitality, but old room”

“Very clean and great location for downtown activities. ”

“I would definitely book with them again. Only thing is our shower water didn’t go down like it was supposed to and stayed in the shower. ”

“Clean bed, no bugs. Very dusty room. Some of the toiletries were already opened and used (lotion). We requested a couple extra pillows during the night and it took 7 hours to get them. Breakfast was good but expensive.”

“Clean room, lobby bar and fitness room excellent. The breakfast was just okay- no apple juice, pancakes, or waffles. There are very little gluten free options. Staff was attentive and friendly. The thermostat in room didnt work and one day the whole building was so hot couldnt breathe. My digital key worked for everything but the elevator. ”

“Very nice and clean places. Staff and very nice and welcoming. Rooms are very clean and spacious. ”

“Breakfast menu ok ”

“The parking garage across the street is not affiliated with the hotel and they dont validate parking. Only thing they offer is vallet. Even if you book a type/style of room dont expect to get what the pictures showed to you when you book. Missing amenities in room ”

“Perfect location, great staff, beautiful room! ”

“Wonderful and polite staff! Amazing welcoming at the reception and available for any question or concern. Rooms clean and well equipped! Brand new and very spacious. Valet always available! The service was amazing. If I'll be back in Cincinnati, I will for sure book again this place. Thanks!”

“The room was very clean and updated. The staff was very informative and registered us very quickly. ”

“The hotel is old and in need of renovation. Carpets are gross and sticky in the rooms. I saw some mold accumulating in the shower. Staff was extremely attentive and kind, but overall would not recommend nor stay again. ”

“This was our third stay at this hotel. We had to wait in the lobby during check-in for them to “inspect” our room. When we got to our room, the floor was sticky, there were no wash clothes, no soap, and the shampoo was empty. We called the front desk to ask for shampoo, waited 30 mins and they never showed up. We were trying to get ready to go out for dinner at this point. So, I went downstairs to get it from someone else. The lady that answered the phone about shampoo knocked on our door 2...

“The bed was horribly uncomfortable! It was hard and lumpy. I was unable to get any sleep and got up with my back and sides hurting. I am very disappointed!!”

“Excellent location and service ”

“Our room was filthy. Housekeeping needs retraining or a performance improvement plan. I’m being very kind. ”

“Terrible sent us to a room that hadn't been cleaned, the second room was cool till I took a shower and thought something was going to explode the pipes were rattling.”

“Great stay. Super clean and comfortable. Would stay here again.”